Yes, all prices on your quote and invoice include GST.

Delivery and Collection are quoted separately, and depends entirely on
1. where it is being delivered to,
2. the number of items you are hiring and
3. if there are any special delivery and collection circumstances.

Let us know as much information as possible and we will confirm the delivery and collection costs in your quote.

Our hire period is typically 1 – 3 days, however this depends on the type of event.

Please contact us as we are more than happy to discuss this with you and work out what works best for your event.

We can deliver and collect items 24-hours a day, 7-days a week. However anything outside of our standard hours may incur a surcharge. Please contact us to discuss this if you require delivery or collection outside of these hours.

Our items are for our team to deliver and collect only. This is so they are delivered and collected with care and are not damaged in transit. However, we do allow clients to collect and return crockery, glassware, cutlery and some of our smaller props but the easiest way is to ask, and we can discuss the best options with you.

No, there is no minimum order. You can hire as little or as many items as you want.

Yes, a deposit confirms your order and is a commitment from you to us and from us to you. The deposit is generally 30% of the invoice total unless stated otherwise. Once you have paid your deposit, we will send you a confirmation of payment.

Invoices are to be paid in full before delivery.

1st payment is a deposit to confirm your order – 30% of the invoice total (unless otherwise stated).

2nd payment is 50% of the invoice total, to be paid 21 days before we deliver your order.

Balance payment is 7 days before we deliver your order.

If you have a last-minute order and have only decided to hire some pieces 7 days before your event, you will need to pay the full amount when confirming your order. Our payment options are bank transfer, Visa or Mastercard or cash.

We know that sometimes life happens, and you may have to cancel an order. If you cancel your order less than 30 days before delivery, the 30% deposit will not be refunded. If you cancel your order less than 21 days before we are due to deliver, then we will retain 70% of the total invoice amount. No refund will be provided for orders cancelled within 7 days of delivery.

We love using abbreviated words in the event business. This is an administration fee, and is included on all invoices. This fee covers our general running costs of the business and includes but is not limited to insurance, storage, site visits, putting together quotes and mood boards.

We know people like to communicate in lots of different ways so you can request a quote by - using the request form on this website, click on the CONTACT tab at the top of the home page

- Email info@jakshireandevents.com

- Call Joanne
0457 191 076

- Create a Wishlist.
Simply add all the items you like to your cart and proceed via the prompts and we will be in touch.

If one of our pieces gets damaged or goes missing, we need to either repair or replace it. This is common with tableware and sometimes occurs with furniture pieces, if they are not being used how they are supposed to. We will let you know what is missing or has been damaged, send you photos and an invoice for the repair / replacement amount. This payment is then due within 7 days.

All tableware items need to be rinsed of food and beverage. Rinse glasses and place them right side up back in their boxes. Rinse the crockery of all food and place them back in their crates. Rinse the cutlery of all food. Cleaning fees will apply if tableware is not rinsed. Our team will then bring all the tableware items back to our warehouse, where we wash them to health and safety standards ready for the next client order.

Please note: our Monaco Cutlery (Gold, Black and Copper) stains easily, so these need a bit more special attention. By doing this it means we don’t have to discard any stained or damaged pieces. These pieces need to be rinsed and dried, and NOT to be left soaking in water at any time or left sitting with food on it.

No, you do not need to wash any linen you have hired including tablecloths or napkins. However, if you could make sure they are not filled with food and shaken out before they are placed in the bags provided.

If we haven’t answered your questions above – we’d love to have a chat. Contact us and ask away